Useful information
The nature of the matter, the main question, deadline and types of available material help support a responsible initial routing.
Triage without attachments
Start with the technical question. Keep sensitive material safe.
Describe the context, purpose, deadline and types of material available. Do not send attachments, credentials, bank data, personal documents or confidential information before an appropriate channel is defined.
Protection
The first contact is only for triage. A need to share protected material is assessed after scope and an appropriate channel have been established.
Triage
What to prepare
Organise only the initial context. Do not send attachments, credentials, banking data or confidential information.
Start with the initial context
- 01Nature of the requestExplain the issue and main question, without attachments.
- 02Known deadlineMention it only if a relevant date is already set.
- 03Material typeList what exists, without documents, credentials or sensitive data.
Use the channels above only for initial triage. Alan Badenas dos Santos will indicate an appropriate channel if protected material needs to be shared.